Job Title: Housing Assistant

Location: Whitwick Business Centre, LE67 4JP
Hours: 36.25 Hours Per Week, Mon-Fri
Contract: 6 Week Contract, with the possibility of an extension
Pay Rate: £15.75 Per Hour

Job Purpose

As the first point of contact within the Housing Management Team, the Housing Assistant plays a crucial front-line role in delivering high-quality customer service to over 4,000 tenants. This position involves handling tenancy-related queries, supporting tenancy processes, and providing administrative assistance to Housing Officers to ensure efficient and effective service delivery.

Key Responsibilities, Customer Service & Communication

Act as the first point of contact for tenants and their representatives regarding all aspects of housing management.
Respond to telephone enquiries and provide clear, accurate information on tenancy issues.
Handle difficult and challenging customer interactions with professionalism and empathy.
Offer guidance and support to new tenants during the sign-up process.

Tenancy Support & Administration

Provide administrative support to the Housing Management team.
Manage day-to-day tasks such as raising repairs orders and processing invoices.
Maintain accurate records of tenant contact and casework.
Assist in the management of breaches of tenancy conditions, including anti-social behaviour and rent arrears, under the direction of Housing Officers.

Case Handling

Administer Right to Buy and Mutual Exchange applications, including arranging and undertaking property inspections.
Compile documentation required for legal action relating to tenancy issues.
Manage the waiting list and allocation process for garages and site tenancies.

Additional Responsibilities

Contribute to continuous service improvement by seeing the service through the eyes of the customer and suggesting improvements.
Participate in the Council's performance appraisal system and undertake relevant training as needed.
Adhere to high standards of health and safety in line with Council policy.
Promote and uphold the Council's Equality and Diversity Policy in service delivery and employment practices.
Support the Council's response to civil emergencies when required.
Undertake any other reasonable duties in line with the grading of the post as required by the line manager.

Person Specification, Essential:

Excellent communication and interpersonal skills.
Demonstrated experience in delivering outstanding customer service.
Confidence in dealing with sensitive and challenging situations.
Proficiency in administrative tasks, including order raising and invoice processing.
Ability to work efficiently in a busy office environment.

Desirable:

Experience working in a social housing setting.
Knowledge of tenancy management services and local authority procedures.
Familiarity with housing legislation and the Right to Buy/Mutual Exchange processes.

Job Types: Full-time, Fixed-term contract

Contract length: 2 months

Pay: £15.75 per hour

Expected hours: 36.25 per week

Work Location: In person

Reference ID: (phone number removed)